Caring for our customers
The Hyundai Customer Care Department is there to act as an intermediate between our Hyundai dealers and you, our valued customer.
Our Customer Care consultants have undergone extensive Customer Care training to ensure that they are able to assist you.
We strive to deliver excellent service to both our internal and external customers. We investigate every case thoroughly and with accuracy, taking all aspects from both parties into consideration.
We work closely together with the other departments within the Hyundai family such as our Parts Distribution Centre, our Technical Department, our Warranty Department, our Training Centre, our Sales Department, etc. And by doing so can we achieve ultimate “Customer Satisfaction”.
We deal with cases on a first come first serve basis and we follow strict procedures when we receive a complaint. It is just as important for our valued customers to be aware of the procedures:
For example: If you are unhappy with the service received from the Service Centre, your concerns need to be brought to the attention of the Service Manager. Should you not be satisfied, the matter needs to be brought to the attention of the Dealer Principal. If it happens that the Dealer Principal cannot resolve your concerns, the matter needs to be brought to Customer Care’s attention. Once we receive the complaint, will we escalate it to the attention of the Regional Manager of the dealer in question.
The Customer Care consultants will assist you to get the matter resolved and will stay in contact with you during the entire process. The customer care consultant will be your “life line” to the Hyundai family and will at all times be able to answer any questions you might have.
Hyundai strive not to only build quality cars but to give quality service to our valued customers making the entire experience an experience of world class quality!
Our Customer Care department can be contacted on:
0861 HASA CC (0861 42 7222)
We will respond to your query within 24 hours.